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Help Center

FAQ

Shopping With The Valley Alchemist

What is your Return Policy?

How can I reach your customer service department?

What payment types do you accept?

Shipping from The Valley Alchemist

What do you charge for shipping?

What are your ship times?

Can I have my order shipped to an address outside of Canada?

How can I track my shipment?

Questions About Working Together

Can I sell your tea in my retail store / spa / restaurant / salon / BnB / café?

Can I offer your tea in my office?

Nutritional and Health Information

How much caffeine is there in a cup of tea?

Are your teas vegan / gluten free / allergen free? Where can I find the list of ingredients?

How many calories are in my cup of tea? Do your teas contain added sugar?

Can I drink your tea while pregnant or breastfeeding?

Which of your ingredients are organic?

How long does tea stay fresh?